About

FAQ

• Where is the store based?

  Singapore, Singapore

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  After payment is received,it will go through a 6-8 business days processing period. Once the Processing Phase is complete, please allow 3-5 business days for arrival of merchandise, depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3 weeks.

• Do you accept custom order?

  Yes, We do! You can give us your custom size or a picture of dress what you want. And then we can make as you want.

• If don't know how to choose right size?

  If you are not sure what's your correct size, We highly suggest you choose free custom size(bust, waist, hips and your height). we offer this service for free. Be careful, pls provide correct size, if you don't know how to measure, you can get someone professional to help you!

• Our Cancellations Policy

  Hello,as all of our dresses are made to order and once the our production begins,our dressses material cannot be reused.The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below .

  Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

  Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price.

  Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.

  Once your order has been shipped, it can no longer be cancelled.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.